Privacy Policy
Medical information
We may share your medical and health-related information with the relevant medical personnel should it become
necessary. Medical information is not shared with the third-party providers of travel experiences or the government,
unless the circumstances of such a disclosure warrant that it is in your vital interest. You may always opt out from
providing us with your medical and health-related information, however, it is highly recommended you provide this
information to make sure that your experience with us is safe.
Protection of your personal information
Our company is taking reasonable technical and other measures to make sure that all types of personal information
at our disposal are stored safely and securely and are not accessible by the unauthorized parties. A limited number
of our staff (normally a manager handling your booking and your trip leader) are aware of your personal information.
We regularly audit our website, looking for security holes and/or other vulnerabilities. In addition to that, we do not store your personal information longer than it may be necessary for the provision of our services.
Personal information of the minors
We do not knowingly collect personal information from the minors (under 18). If you are a minor, parental consent
or consent of a legal guardian is required for you to use our services.
Financial information
The financial information provided to us, such as the numbers of your credit cards and/or CVV codes are further
encrypted through the SSL technology.
No paid disclosure to the third parties
We never sell our customer lists to any third parties. The only cases when we may disclose your personal
information to a third party are described above, and such disclosures are never pecuniary in nature.
Photo and Video Sometimes your photo or video may be taken by a member of our staff, a professional photographer hired by us or by another traveler. Our professional photographers are instructed to always seek permission before making a
photo. However, it is advisable to inform your trip leader, a photographer and other trekkers in advance if you do not want to be photographed.
Sometimes, we may appoint a professional photographer to the group for making promotional images to be posted on our website or used in our printed brochures and other publications. In such cases we will seek your written
consent.
Transfer of the personal information to other parties
When it becomes necessary for us to share your personal information with the third parties mentioned above, at all
times we are trying to ensure that the parties who your information is shared with are applying solid confidentiality
and privacy management protocols, which comply with the prevailing regulations.
The overwhelming majority of such third parties are located in the EU, UK, Australia and the United States, where
the standards of confidentiality and privacy issues management are known to be high.
Your rights in relation to the personal information
We are committed to keep our customers reassured that you have complete control over the personal information
provided to us. Thus, according to the laws regulations currently in place, some of your rights concerning the
Personal information include:
- At all times you may ask us to correct or update your personal information, if it is for some reason inaccurate, outdated or incomplete;
- You may ask us to provide you with the company of information about you that we hold;
- You may ask us to stop using your personal information;
- You may ask us to delete all or some of your personal information, which we keep;
- You may inform us that you would like to withdraw all consents in relation to your personal information that you have given to us before. At all times we will try to act as instructed, however, in some cases your decision relating to the personal
information provided to us may have certain consequences. After you submit your request, our managers will
inform you of the consequences that your request will entail. Also, if you are a resident of the European Economic Area, under the GDPR you have the following additional rights: - You may withdraw your consent for us to use your information for marketing goals;
- Withdraw your consent for us to process your personal data;
- Request us to transfer your personal information to you or to a designated third party.